BLACK FRIDAY RETURNS POLICY. This year, we’re offering risk-free returns on 100ml and 50ml fragrances purchased during Black Friday. If you change your mind, you can return your fragrance within 14 days of receiving for a store credit only. Please no

<div data-block="true" data-editor="cvk29" data-offset-key="8j1mm-0-0" id="isPasted"><div data-block="true" data-editor="6dm3l" data-offset-key="acplq-0-0" id="isPasted">BLACK FRIDAY RETURNS POLICYThis year, we&#x2019;re offering risk-free returns on 100ml and 50ml fragrances purchased during Black Friday.If you change your mind, you can return your fragrance within 14 days of receiving for a store credit only.Please note: all other items, gift sets, and limited editions are final sale and cannot be returned unless defective or faulty.&#xA0;To start your return, please email info@whoiselijah.uk or reach out via the chat with your full name and order number. Our customer service team will then happily help you with your return!All returns must be posted in the mail within the respective timeframe, as any orders returned to our warehouse outside of this may be denied. STANDARD RETURNS POLICYPlease note, this policy may vary during promotional periods.We want you to love your new fragrance! That&#x2019;s why we offer two ways for you to experience our fragrances before committing to a full-sized purchase: 2ML SAMPLES&#xA0;All of our 50ml &amp; 100ml fragrances bottles come bundled with a 2ml sample of the matching fragrance, allowing you to experience your new perfume before unwrapping the full-sized bottle.&#xA0;After using the 2ml sample, you can decide to keep your purchase, or if you&#x2019;re not feeling it return the unopened, unused full-size bottle for a refund or store credit ONLY, within 14 days of receiving your order.&#xA0;DISCOVERY SET&#xA0;Our Discovery Set includes THIRTEEN of our signature scents in 2ml mini-atomisers, so you can experience them all before committing to a full-sized purchase. Please note, we do not offer refunds on our DISCOVERY SET, unless faulty, as this is a sample set for you to test all of our fragrances.RETURNS &amp; REFUNDS<ul><li style="font-size: 16px;">All 50ml &amp; 100ml fragrance bottles are eligible to be returned for a refund or store credit ONLY, within 14 days of receiving your order.</li><li style="font-size: 16px;">Discovery Sets, Collectives, Trios, 30mls &amp; 10mls are NOT eligible to be returned, as these creations are considered final sale, unless faulty.</li><li style="font-size: 16px;">Products must be in original packaging, unopened and unused to be eligible for a return. We reserve the right to deny a refund if items are returned late, used or damaged in any way. Denied returns will be shipped back to the customer.</li><li style="font-size: 16px;">The cost of return shipping at the customer&#x2019;s expense is non-refundable. This includes purchases that have been returned to the sender due to incorrect address or failure to collect.</li><li style="font-size: 16px;">In the event of a return, please be aware that any free gift should be returned. If you fail to include the gift, we reserve the right to deduct the full retail value of the gift from your refund.</li><li style="font-size: 16px;">50ml or 100ml fragrances purchased on Pre Order are still eligible to be returned. The return policy begins from the date your order is delivered.</li><li style="font-size: 16px;">All discontinued, markdown items in THE VAULT are final sale and cannot be returned. 100ml &amp; 50ml bottles in THE VAULT will not include a 2ml sample and are not eligible for risk-free purchasing.</li></ul>EXCHANGES<ul><li style="font-size: 16px;">Due to the made to order nature of our products we do not offer exchanges. If you decide you want to return your 50ml or 100ml purchase, you may do so within the timeframe to receive a refund or store credit to which you then can re-purchase your desired fragrance.</li></ul>STORE CREDITS<ul><li style="font-size: 16px;">Store credits do not expire and can be used until the entire value has been redeemed.</li></ul>FAULTY ITEM&#xA0;<ul><li style="font-size: 16px;">If you believe you have received a fragrance with a manufacturing fault or the wrong scent entirely, please contact our Customer Service team as soon as possible or within 30 days at info@whoiselijah.uk with 2-3 clear photos of the issue. Our team will assess the situation and assist you with the next steps to resolve the issue. Please note that WHO IS ELIJAH does not accept returns for fragrances that have been damaged due to mishandling, exposure to extreme temperatures, or general wear and tear.</li></ul>HOW TO RETURNTo start your return, please email info@whoiselijah.uk or reach out via the chat with your full name and order number. Our customer service team will then happily help you with your return!</div></div><div data-block="true" data-editor="cvk29" data-offset-key="21t7f-0-0"> </div>

Return policy

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